Pricing & commission complaint responses for real estate agents

Pricing complaints are among the most sensitive review types for real estate agents. They often involve misunderstandings about commission structure, perceived value, or negotiation outcomes. These templates show how to respond professionally without conceding fault.

Scenario 1 — Commission felt too high

Robert K. · ★★★☆☆

"Commission was non-negotiable. Felt like they were more interested in their cut than getting us the best deal."

ReviewHound draft

Robert, I appreciate you taking the time to share this. Commission structure and what it covers is something I walk through in detail at the outset — I clearly could have done a better job making the value case throughout our work together. Pricing strategy is always a joint decision, and I take feedback on how I communicate around that seriously. I'm happy to connect directly if you'd like to discuss further. — [Agent Name]

Scenario 2 — Felt overpriced / bad outcome on sale price

Lisa M. · ★★☆☆☆

"We ended up selling $40k below asking. I don't feel like they fought hard enough for our price."

ReviewHound draft

Lisa, I understand how frustrating it is when a sale doesn't reach the target price — that's a real financial impact, and your feelings about it are completely valid. Pricing strategy, offer negotiation, and market timing are areas I work hard on for every client. I'd welcome the chance to walk through the specific decisions made during your sale if that would be helpful. Please feel free to reach out directly. — [Agent Name]

Scenario 3 — Surprised by fees at closing

David P. · ★★☆☆☆

"Hidden fees at closing we weren't warned about. Very unprofessional to spring these on buyers at the last minute."

ReviewHound draft

David, surprises at closing are exactly what a good agent works to prevent, and I'm sorry you felt blindsided. Closing cost disclosure is something I walk through early in the process — if that wasn't communicated clearly in your case, that's something I need to address. I'd genuinely like to understand the specifics. Please reach out directly so we can discuss. — [Agent Name]

Get this drafted automatically for every review

ReviewHound writes the draft in your voice. You approve by text. 4-hour SLA guarantee.

Start free audit →

More: Communication · Timeline · Professionalism