Communication complaint responses for real estate agents

Communication complaints are the most common negative review type for real estate agents — slow response times, missed calls, lack of updates during the transaction. These templates show you exactly what ReviewHound drafts for each scenario.

Scenario 1 — Slow to return calls / texts

Jennifer M. · ★★☆☆☆

"Took 4 days to return my call. Felt like I wasn't a priority throughout the process."

ReviewHound draft

Jennifer, responsiveness is something I hold myself to as a standard, and I'm sorry this experience didn't reflect that. Response times during that period were longer than they should have been, and you deserved better. I'd welcome the chance to speak with you directly if you're open to it. For anyone reading this: communication cadence and expected response windows are something I set up front with every client. I take this feedback seriously. — [Agent Name]

Scenario 2 — No updates during listing

Michael T. · ★★★☆☆

"Weeks went by without any update on our listing. We had to chase our agent for information."

ReviewHound draft

Michael, I hear you — proactive updates are something I consider essential, not optional, and I should have been more consistent with keeping you informed throughout the process. This is feedback I'm taking seriously as I look at how I structure client communication during slow-activity periods. I'd genuinely like to connect to discuss this further if you're open to it. — [Agent Name]

Scenario 3 — Hard to reach / unresponsive

Sarah K. · ★★☆☆☆

"Multiple calls and emails went unanswered for days at a time. Very frustrating when you're trying to make decisions."

ReviewHound draft

Sarah, this is exactly the kind of experience I work hard to prevent, and I'm sorry it happened. Being reachable — especially during active decision-making periods — is non-negotiable in this business. I've reviewed how I handled communication during our work together, and I understand why the experience felt this way. Please reach out directly if you'd like to discuss further. — [Agent Name]

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More templates: Pricing complaints · Timeline complaints · Professionalism complaints