The SLA Guarantee

4
Hours.

Every negative review on your Google profile gets a professional, AI-drafted response within 4 hours of it appearing — or your next month is on us.

4-hour SLA guarantee. Miss it — next month free. No fine print.
Start free trial — 14 days View live SLA dashboard →
0:00
Bad review appears
~0:02
You get a text alert
~0:05
AI draft delivered
≤ 4:00
Response live on Google

Live SLA performance

Real numbers, updated daily. Not marketing copy.

Current SLA metrics — all accounts
—
SLA compliance
—
Avg response time
—
Responses posted
Updates from live production data · Full SLA dashboard →
The Domino's principle: Domino's 30-minute delivery promise didn't just improve delivery times — it became the company's identity. Every decision, hire, and system was built around it. That's what the 4-hour guarantee does for ReviewHound. It's not a feature. It's the company.

Why 4 hours changes everything

A unanswered 1-star review loses you the next three sellers who Google your name. The damage compounds every hour.

Without ReviewHound

⏱ Average response time: 11 days (industry data)
👁 73% of agents have unanswered negatives right now
💸 One lost listing = $8,000–$20,000 in commission
😓 You see the review days later and don't know what to say

With ReviewHound

⚡ Draft delivered in under 4 hours, guaranteed
📱 Text arrives with draft — reply YES to post
🔒 Miss the window? Your next month is free
📈 Response visible to the next 500 people who search you

SLA tiers

Every plan includes the 4-hour guarantee. Higher tiers add crisis response and brokerage-level coverage.

Standard
4 hrs
Draft delivered · $497/mo
Draft within 4 hours of review
SMS approval workflow
Miss = next month free
Weekly competitive brief
Review dispute filing
Premium
15 min
Crisis response · $997/mo
Draft in 15 min for 1–2★ reviews
After-hours human review
Crisis escalation protocol
Monthly strategy call
Priority support
Brokerage
Custom
Team coverage · contact us
99.99% uptime SLA
Dedicated reconciliation
API access for CRM integration
White-label option
Team leaderboard + reporting

The guarantee

🛡️

"Every negative review gets a professional response draft within 4 hours of appearing on Google — or your next month is free."

This is not subject to "reasonable efforts" or "platform delays may apply" fine print. If we miss 4 hours on a confirmed review, you don't pay for the next month. We log every SLA outcome publicly on reviewhound.co/sla.

Common questions

About the SLA guarantee.

What counts as "within 4 hours"?
From the timestamp the review appears on Google to the timestamp your draft SMS is sent. Not when we notice it — when it appears. We poll continuously.
What if I don't approve the draft in time?
The 4-hour guarantee covers the draft delivery to you, not the posting. If you approve after 4 hours, the draft already arrived on time — you're still covered. The clock is on us, not you.
What happens if you miss the SLA?
You get your next month free, automatically. You don't need to ask, file a ticket, or email anyone. We calculate it at the end of each billing cycle and apply the credit before charging.
Does this apply to positive reviews too?
Positive reviews are handled on a 24-hour best-effort basis — the SLA guarantee applies specifically to reviews rated 3 stars and below. Those are the ones that cost you listings.
How do I verify you're hitting the SLA?
The live SLA dashboard shows response time distribution, 90-day compliance rate, and per-hour performance. It's public. You can also request your personal SLA report any time by replying to any ReviewHound text.

Start the clock.

14-day free trial. No credit card. Your first negative review gets a draft in under 4 hours — or we extend your trial for free.

Start free trial →